9th August 2023
Systems impacted:
Email Hippo's customer app
MORE and ASSESS APIs
Issue identified at: 09:57 UTC
Issue resolved at: 13:30 UTC
Issue at 09:57 UTC
Services are not able to be connected to on an intermittent basis due to networking problems being experienced by our cloud service provider Digital Ocean.
Their status page is available at https://status.digitalocean.com/
We will continue to monitor the situation and apologise for any inconvenience.
Resolution at 13:30 UTC
Fixes have been applied by Digital Ocean and we will continue to closely monitor the services.
Thank you for your patience.
