Introduction

Email Hippo Ltd ("Email Hippo") provides hosted application services ("Services") to its customers. Email Hippo owns and operates emailhippo.com.

These Terms and Conditions of Use constitute a contractual agreement between you and Email Hippo regarding your use of the emailhippo.com services and website and any activities or transactions you may conduct through the Email Hippo or emailhippo.com websites.

Email Hippo reserves the right to modify, alter, or otherwise update these Terms and Conditions at any time. Email Hippo will post changes at this site, so you are encouraged to review these Terms and Conditions from time to time. Your continued use of the emailhippo.com website and/or Services following the posting of changes to these Terms and Conditions will constitute your acceptance of any and all posted changes.

Terms and Conditions of emailhippo.com

This agreement is between you, the subscriber to the emailhippo.com service, and Email Hippo Ltd who hosts the emailhippo.com service.

Fulfilment & Delivery

Once payment has been received, we will deliver your service to you within 24 hours.

We will send your access details to the email address that you nominated during the sign up or checkout processes.

We offer online services only. There are no physical products to ship or software to download.

Free Trials

emailhippo.com offers free free trial periods for some of its services.

During the trial period, you are free to use services as defined in the terms of the free trial. The terms of free trials will be explained to you at the time of registration.

Refund and Cancellation Policy

The Email Hippo money back period is for 7 days. If you do not wish to continue with the service, you must cancel within the 7 day period by cancelling your subscription in your emailhippo.com account and contacting Email Hippo requesting a refund. Please supply your email address and (optional) reason for cancellation for our customer service records. This money back guarantee applies only to products and services as follows:

  • Email Verification Platform

Month to Month Term For Paid Accounts

After the service setup is complete, your account will be automatically renewed on a month to month basis at the then current monthly subscription rate. There is no minimum term of service. You may cancel the service at any time by completing the cancellation process in your emailhippo.com account. Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Security and Reliability

The security and reliability of the emailhippo.com service is our highest priority. Email Hippo works hard to run a solid, hassle-free service. However, there are times when we cannot guarantee 100% reliability:

  • Internet congestion
  • Automatic System Updates – Email Hippo’s servers regularly update themselves with patches and bug fixes. Occasionally, these patches/fixes can affect our servers in an unexpected, detrimental way. Many of these patches/fixes are installed automatically and cannot always be tested prior to their implementation.
  • Terrorist attack
  • Acts of God
  • Virus/Worm/Denial of Service Attack

You specifically agree that Email Hippo cannot be held liable for any missing data, corrupted data, incorrect transmission of data, failure to provide service, delay of service provision or anything in any way connected to the emailhippo.com service in excess of the cost of service provided. Cumulative liability of Email Hippo to a customer shall not exceed the total monthly service fee of the immediate prior one month of service.

Accuracy of Email Address Checking

Checking of email addresses is a complex process involving our servers communicating with external mail servers. A service of this nature cannot be 100% accurate due to factors outside of our control such as:

  • Email server down or not contactable
  • No mail servers defined for a domain
  • Email server busy
  • Mail box is full / exceeds quota
  • Mail sever responds with incorrect data. Specifically, mail servers that are configured to always respond that an email address exists (whether, in reality, it does or not)

Other factors that can adversely affect accuracy include non-standard mail server implementations such as:

Incorrect Responses From Mail Servers

Some mail servers are configured to report “valid” email boxes regardless of whether they exist or not. These “false positive” results may indicate a mail box is valid when, in fact, it is not.

Examples of these types of mail servers include (but not limited to) some installations Microsoft Exchange Server. We do our best to identify these types of servers with a “Blocked/rejected” status but cannot guarantee that this flag is applied in 100% of cases.

In the case of these “false positive” results, the only way of establishing a mail box validity is by sending an email to the recipient and asking them to respond.

Issues With Various “Free” Web Mail Providers

The following web based email providers have been known to issue incorrect responses to our verification service. Examples of these are:

  • AT & T
  • BigPond

You agree and understand that our Email Address Checking services cannot, therefore, be 100% accurate.

Issues with other mail providers or Internet Service Providers (ISPs)

Some email servers and/or ISPs implement extremely aggressive anti-spam policies. These policies can prevent our service from establishing the required network connection to allow email address checking. Where possible, we mark these services with a “blocked/rejected” status but cannot guarantee this in 100% of cases.

Stated Accuracy

Even with the external factors listed above, our email address checking services have been carefully engineered to deliver the best possible accuracy of any solution on the market. Therefore, we state our accuracy figures as between 85 to 90% based on a typical list of email addresses.

Transmission of Data

You agree that Email Hippo is not responsible for any unauthorized access or modification of your data stored by or transmitted via the emailhippo.com service. You also agree that Email Hippo is not responsible or liable for any content sent using, or received from, the emailhippo.com service including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Size of Account

Each account has a capacity or limit. This is done to protect your account and others from potentially large volumes of email verifications affecting overall system performance for other customers. Additional capacity can be purchased by modifying your subscription level. It is the end-user’s responsibility to ensure that his/her account does not reach capacity. emailhippo.com is not responsible for data lost due to full accounts. If you do not know how to check your account size, and would like to know, you may access the emailhippo.com customer portal to view your account size.

Passwords

It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis. emailhippo.com is not responsible for any data losses or security issues due to stolen passwords. It is the cusmers responsibility to choose a with strong passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.). emailhippo.com support does not have access to viewing existing passwords. emailhippo.com support does not support changing or resetting of passwords at this time.

Acceptable Use Policy

We have adopted a philosophy that assumes the honesty and good intent of our customers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest experience possible.

It is the customer’s responsibility to ensure that they comply with the latest edition of the AUP at any given time. The latest version of this document can be found at https://emailhippo.com/en-us/terms/business.

This Acceptable Use Policy may be revised, without notice, at any time, at the sole discretion of emailhippo.com. Completion of the relevant application form, or connection to the service for the first time, is deemed to be an agreement to our Terms and Conditions and Acceptable Use Policies.

In the event of a breach of this policy, we reserve the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.

As Network Administrators, we reserve the right to monitor any or all network traffic at any time and for whatever reason at our sole discretion without notice or notification as we may deem appropriate.

We do not accept the following usage of our products or systems:

  • Domain scanning (or directory harvesting) - i.e. repetitive queries using well known permuations of {first name}, {last name}@ domain.com. e.g. jon.smith@mydomain.com, jsmith@mydomain.com, jons@mydomain.com.
  • Email append - See here for definition.

emailhippo.com Accounts

  1. Accounts are granted to you as an individual customer. You may not share your account or divulge your logon details to third parties.
  2. Automated submissions (e.g. via automated scripts or ‘bots’) are not permitted.
  3. You are not permitted to use any of our services for malicious or intrusive purposes with a view to breaching other people’s privacy rights.

Cancelled Accounts

Upon cancellation, your emailhippo.com account and contact data located on emailhippo.com’s servers may no longer be available. It is the end-user’s responsibility to retrieve this data prior to the request for cancellation of the service. emailhippo.com cannot guarantee retrieval of data once an account is cancelled.

Ownership and Restrictions

The Customer acknowledges that Email Hippo and its suppliers own all rights in the emailhippo.com service, including without limitation all Intellectual Property Rights. Except for the License granted in this Agreement, all rights in the emailhippo.com service are reserved. There are no implied Licenses granted. The emailhippo.com service and its structure, organization, source code, and Documentation contain valuable trade secrets of the emailhippo.com service and its licensors, and accordingly Customer agrees not to (and agrees not to allow third parties to) (1) sublicense, lease, rent, loan, transfer, or distribute the emailhippo.com service or any derivative thereof to any third party, (2) modify, adapt, translate, or prepare derivative works from the emailhippo.com service, (3) decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the emailhippo.com service, (4) extract portions of the emailhippo.com’s files for use in other applications, or (5) remove, obscure, or alter emailhippo.com service’s or any third party’s Trademarks or copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the emailhippo.com service.

Audit

Email Hippo shall have the right to audit Customer’s usage of the Email Address Checker service to confirm compliance with the Terms and the Agreement. Should such audit indicate usage of Software inconsistent with the Terms or the Agreement, in addition to any other rights Email Hippo may have for breach, Customer shall promptly reconcile its account with Email Hippo and pay the Email Hippo invoice, if any, that results from such reconciliation.

Warranty

Services are provided “as is”, with no warranties whatsoever, Email Hippo expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties of merchantability, fitness for a particular purpose, title and non-infringement of proprietary rights and any warranties regarding the security, reliability timeliness and performance of the service. The Email Hippo services are not intended for use in connection with any nuclear, aviation, mass transit or medical application or other inherently dangerous application that could result in death, personal injury, catastrophic damage or mass destruction. Email Hippo shall have no liability of any nature if you use the service in connection with such activities.

Terms that apply to all customers

Limited Liability

In no event will Email Hippo be liable for any indirect, special, incidental or consequential damages, whether in an action in contract or tort, even if advised of the possibility of such damages. The total liability of Email Hippo Ltd for any claims arising from or in connection with this agreement or service, regardless of the form of action, shall not exceed the amount of services fees paid by you either directly to Email Hippo or through a partner/reseller for service rendered for the immediately prior one (1) month of billing.

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